Accelerate the pace and impact of digital transformation within financial services
A study by Harvard Business Review Analytic Services in association with the Genpact Research Institute
How are 20% of financial services firms making digital work?
While the financial services industry works to increase customer value, manage risk, and reduce costs, many are looking to digital for solutions. This study asked 682 senior leaders across multiple industries and functions, including the financial services sector, to rate the impact of digital technologies on their organizations. With a vast majority of respondents indicating that they have yet to unlock digital’s full potential, it is clear that firms need to find ways to overcome the barriers they face.