Platform & SaaS Industry Solutions

Accelerating growth and safeguarding users for software and digital platform firms

Transform experiences, trust, and customer success with data-driven insights and AI

Technology companies have rapidly grown from startups to global giants with vast numbers of users. And they must continually deliver exceptional digital experiences to maintain trust and sustainable growth.

Genpact helps the world's biggest technology companies delight consumers with powerful data-driven insights and proven operational transformation.

Genpact's tech-led services and solutions help drive growth with analytics and automation that unify systems and data silos.

Position sales and go-to-market operations for success

The growth and scale of digital platforms are changing the nature of sales and marketing. Delivering exceptional customer experience at every touchpoint and gaining insights into customers' wants is key. Genpact helps technology companies optimize digital sales funnels and enhance customer engagement to drive growth and cross-sell opportunities.

Genpact helps technology companies thrive by

Supporting compliant and de-risked growth
Building robust back-office processes and systems
Supporting growth with intelligent data
Enhancing sales processes
Strengthening brand equity
Helping to maintain and grow market share

Key industry analyst recognition

Everest Group: Leader in Trust and Safety Services (four years in a row), 2024
Everest Group: Leader in Financial Crime and Compliance Services (four years in a row), 2024
Everest Group: Leader in F&A services (13 consecutive years), 2024
Gartner: Leader in F&A BPO services, 2024
Avasant: Winner of Digital Masters Award in Business Process Transformation, 2024
IDC: Leader in Worldwide Enterprise Analytics and AI Business Process Services for F&A, 2024
HFS: Horizons 3 Market Leader in Customer Experience Services, 2024