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  • Solution overview

Managed repairs service

Keep customers happy with streamlined repair programs

Insurers are having to deliver higher levels of customer service than ever before. Insureds expect support throughout the whole claims process, including frequent communication and a fast and fair settlement.

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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How it works

  • When a claim is notified, a qualified contractor is assigned based on the type of repairs needed
  • The contractor inspects the damage and provides an estimate to the insurer. Once this is approved, the work can start
  • Our national network of restoration contractors include over 2,000 resources across the U.S. covering all phases of restoration, including emergency water mitigation, board up, trapping, contents, structural repairs, roofing, and flooring
  • All are vetted for quality and service and provide a three-year warranty for the work
  • Normally, the same contractor can carry out both emergency and general repairs, filing inspections and loss estimates from day one
  • Licensed adjusters complete QA reviews on all estimate submissions to ensure that we meet the estimating guidelines of each insurer
  • ll contractors use our online claims portal to provide 100% visibility into claim status and performance
  • Through our partnership with the Home Depot, we provide a single-trade flooring program for all flooring types. We also perform residential, commercial, insurance and real estate owned type repairs through Home Depot renovation services. The material supply program gives the insured an option to select materials at their local Home Depot

It's a win-win for customers and insurers

BrightServ services

Genpact powers the BrightServ end-to-end claims solutions, providing insurance companies and self-insured corporations with daily and catastrophe claims related services. Contact us to get your repairs started on 888-600-5746.

ACCESS THE CLAIMS PORTAL

Services for property and casualty insurers

We combine data, digital technologies, and our deep experience in running insurance operations to drive results for P&C insurers.

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