Managed repairs service | Solution overview | Genpact
  • Solution overview

Managed repairs service

Keep customers happy with streamlined repair programs

Insurers are having to deliver higher levels of customer service than ever before. Insureds expect support throughout the whole claims process, including frequent communication and a fast and fair settlement.

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

Apply to become a member contractor


How it works

  • When a claim is received, a qualified contractor is assigned based on the type of repairs needed
  • The contractor inspects the damage and provides an estimate to the insurer. Once this is approved, the work can start
  • Our national network of restoration contractors include over 2,000 resources across the U.S. covering all phases of restoration, including emergency water mitigation, board up, trapping, contents, structural repairs, roofing, and flooring
  • All are vetted for quality and service and provide a three-year warranty for the work
  • Normally, the same contractor can carry out both emergency and general repairs, filing inspections and loss estimates from day one
  • Licensed adjusters complete QA reviews on all estimate submissions to ensure that we meet the estimating guidelines of each insurer
  • All contractors use our online claims portal to provide 100% visibility into claim status and performance

It's a win-win for customers and insurers