Installed Base Management

Create a cutting-edge installed base with our data and analytics services

Reinventing high-tech operations to stay ahead of the competition.

Connect your installed base to enhance customer experience and optimize margins and revenue

Many high-tech equipment firms struggle with disconnected installed bases and data that can't provide the customer insights or predictive maintenance necessary to succeed in today's competitive environment.

 

Genpact's installed base solution combines advanced data and analytics services that support the shift to as-a-service business models.

Our data hub connects to ERP and CRM systems for the foundation of advanced analytics that deliver in-depth insights.

Companies using our solution saw up to

10%

improvement in customer satisfaction scores and a 3%–5% increase in customer loyalty

Master your data

The data hub, built on the Genpact Cora data foundation, creates a master data management system that produces in-depth insights while maintaining tight controls over data governance and security. A cloud-based data platform helps you effectively handle complex data challenges in an agile and cost-effective manner.

Know your customers better

Our advanced analytics aim to provide insights into churn rates and customer retention factors. The PowerMe platform provides:

 

  • A repository of KPIs with visualization tools

  • User-friendly self-serve portals for stakeholders

  • Machine-learning models designed to evolve with your company

Real value for our clients

See how we create real impact for high-tech clients using our installed base solution.

Case Study

Fast, seamless quoting for a Fortune 500 firm

How VMware sped up quoting turnaround time to bolster customer experience

Freelance operator talking with headsets and consulting clients from office
Operational excellence

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