When things haven't gone as planned for current or former customers of a financial institution, there's a need to put them right. Regulators are placing increasing pressure on financial institutions to remediate customers at speed and scale with a focus on quality and sustainability. The goal? To boost compliance and customer satisfaction while minimizing reputational damage.
Regulators are also questioning the buildup of billions of dollars in undistributed remediation payments. They're demanding investment in systems, processes, and data analytics to halt the vicious cycle of having more affected customers while ensuring ongoing compliance.
With customer experience paramount to success, organizations that deliver best-in-class remediation have a competitive edge. They can rebuild trust and relationships with customers while minimizing risks by focusing on transparency, operational excellence, and environmental and social governance outcomes.
Genpact's remediation-as-a-service (RaaS) solution provides the people, processes, and technology to meet regulatory and customer demands with quality, transparency, scale, and speed so you can concentrate on other areas of business.