Customer Remediation

Rebuild trust and streamline compliance with our cloud-based customer remediation solution

Fast, fair, and compliant: Scalable remediation-as-a-service solution for financial services firms

Customers expect fairness, transparency, and timely resolutions when things go wrong – but complex remediation processes often erode trust. Regulators are intensifying scrutiny on financial institutions, demanding faster, more accurate resolutions at scale.

 

Genpact's remediation-as-a-service streamlines compliance, accelerates resolutions, and restores customer confidence with speed and accuracy.

Ours is a cloud-based, fully managed solution that automates remediation, reduces operational burden, and ensures compliance.

By ensuring smooth execution, we delivered

2.5x

remediation volume against projections for a US bank

The five pillars of remediation as a service

  1. Data: Automated quality checks, cleaning, and verification for fast, precise remediation at scale

     

  2. Digital and analytics: Advanced analytics enable quick, accurate resolutions, reducing errors and freeing employees for priority tasks

     

  3. People: Centralized operations and workforce planning ensure the right expertise at every step

     

  4. Process: End-to-end process design with automation and controls to enhance compliance

     

  5. Measures: Key metrics ensure governance and continuous improvement

A scalable, intelligent remediation approach, strengthened by partnerships

Our automated, cloud-based solution simplifies and accelerates remediation and adapts to evolving regulations and fluctuating volumes with:

 

  • AI-driven workflows for accurate, secure processing at scale

  • Seamless integrations for notifications, payments, and inquiries

  • Built-in compliance controls for auditability and real-time reporting

  • Strategic vendor partnerships to enhance execution with digital mailroom services, cloud contact centers, data validation, and advanced analytics

Real value for our clients

Discover how Genpact transforms the customer remediation experience. Explore our success stories and see the transformative impact we've made.

Get in touch with an expert