Fast, fair, and compliant: Scalable remediation-as-a-service solution for financial services firms
Customers expect fairness, transparency, and timely resolutions when things go wrong – but complex remediation processes often erode trust. Regulators are intensifying scrutiny on financial institutions, demanding faster, more accurate resolutions at scale.
Genpact's remediation-as-a-service streamlines compliance, accelerates resolutions, and restores customer confidence with speed and accuracy.
The five pillars of remediation as a service
Data: Automated quality checks, cleaning, and verification for fast, precise remediation at scale
Digital and analytics: Advanced analytics enable quick, accurate resolutions, reducing errors and freeing employees for priority tasks
People: Centralized operations and workforce planning ensure the right expertise at every step
Process: End-to-end process design with automation and controls to enhance compliance
Measures: Key metrics ensure governance and continuous improvement
A scalable, intelligent remediation approach, strengthened by partnerships
Our automated, cloud-based solution simplifies and accelerates remediation and adapts to evolving regulations and fluctuating volumes with:
AI-driven workflows for accurate, secure processing at scale
Seamless integrations for notifications, payments, and inquiries
Built-in compliance controls for auditability and real-time reporting
Strategic vendor partnerships to enhance execution with digital mailroom services, cloud contact centers, data validation, and advanced analytics
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