Customer Remediation

Rebuild trust and streamline compliance with our cloud-based customer remediation solution

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Case study

An agile AML remediation function for fast time-to-success. Read more

Fast, fair, and compliant: Scalable remediation-as-a-service solution for financial services firms

Customers expect fairness, transparency, and timely resolutions when things go wrong – but complex remediation processes often erode trust. Regulators are intensifying scrutiny on financial institutions, demanding faster, more accurate resolutions at scale.

 

Genpact's remediation-as-a-service streamlines compliance, accelerates resolutions, and restores customer confidence with speed and accuracy.

Ours is a cloud-based, fully managed solution that automates remediation, reduces operational burden, and ensures compliance.

By ensuring smooth execution, we delivered

2.5x

remediation volume against projections for a US bank

Seamless communication and clear reporting restore confidence, improving customer relationships and brand reputation.

We helped a US bank identify and notify over

300,000

impacted customers promptly, improving transparency

Optimized processes and automation lower remediation costs while mitigating regulatory and reputational risks.

A US bank saw savings of close to

$19mn

through reduced mailing times

Real-time remediation metrics and data projections improve corrective actions; productivity metrics boost workforce planning.

KPI alignment, shared metrics, and advanced reporting drive compliance, operational control, and a zero-incident organization.

The five pillars of remediation as a service

  1. Data: Automated quality checks, cleaning, and verification for fast, precise remediation at scale

     

  2. Digital and analytics: Advanced analytics enable quick, accurate resolutions, reducing errors and freeing employees for priority tasks

     

  3. People: Centralized operations and workforce planning ensure the right expertise at every step

     

  4. Process: End-to-end process design with automation and controls to enhance compliance

     

  5. Measures: Key metrics ensure governance and continuous improvement

A scalable, intelligent remediation approach, strengthened by partnerships

Our automated, cloud-based solution simplifies and accelerates remediation and adapts to evolving regulations and fluctuating volumes with:

 

  • AI-driven workflows for accurate, secure processing at scale

  • Seamless integrations for notifications, payments, and inquiries

  • Built-in compliance controls for auditability and real-time reporting

  • Strategic vendor partnerships to enhance execution with digital mailroom services, cloud contact centers, data validation, and advanced analytics

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