Transforming customer service with cloud | Video | Genpact
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Transforming customer service with cloud

At a leading telecommunications company, exceptional aftermarket services are critical to customer satisfaction. Unfortunately, on-premise technology was causing slow service and contributing to a poor customer experience.

Genpact stepped in to modernize the company's data architecture and develop a cloud-based aftermarket services platform. Today, the company — and its customers — enjoy the benefits of a scalable, real-time, and future-proof platform.