Genpact companies BrightClaim and National Vendor are committed to protecting your privacy. This SMS Privacy Notice applies to US consumers and is an addition to the Genpact Privacy and Cookie Notice. This SMS Privacy Notice outlines how we collect, use, and safeguard your personal information when you use our SMS services. Genpact complies with applicable US regulations related to mobile operators and messaging companies.
Your Information We Collect
We collect the following information through our SMS services:
Your mobile phone number
Information related to property, auto, and contents claims
Data from field inspections and self-service tools
Managed repair program details
Claim repair estimates
Contents inventory pricing and fulfillment information
How We Use Your Information
We use the collected information to:
Provide virtual adjustment services for warranty, property, auto, and contents claims
Facilitate field inspections and self-service options
Manage repair programs and fulfill contents inventory pricing
Offer catastrophe claims-related services to insurance companies and self-insured corporations
How We Share Your Information
We do not share your personal information with third parties except as necessary to provide our services or as required by law. Information obtained as part of the SMS consent process will not be shared with third parties.
How We Secure Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction and deletion of any inaccurate or incomplete information
Opt out of receiving SMS communications at any time
Genpact Digital Claims SMS Terms and Conditions
These SMS Terms and Conditions apply to US consumers and includes information on SMS type and frequency, message and data rates, opt-out and help instructions, and links to the Genpact Privacy and Cookie Notice and Contact Us section, to help consumers manage their digital claims and communication preferences, in accordance with the US regulations related to mobile operators and messaging companies.
Consent for SMS Communications
By opting in to receive SMS communications from Genpact companies BrightClaim and National Vendor, you consent to receive text messages related to our services. Information obtained as part of the SMS consent process will not be shared with third parties.
You can opt out at any time by sending a message with the text "STOP."
For further information, please refer to the Genpact Digital Claims SMS Privacy Notice and the Genpact Privacy and Cookie Notice.
For assistance, please send a message with the text "HELP" or visit the Genpact Privacy and Cookie Notice, the Genpact Digital Claims SMS Terms of Service, or the Contact Us section of the Genpact website.
Types of Messages
Consumers can expect to receive the following types of messages:
Order updates
Delivery updates
Reminders or requests for information
Notifications related to property, auto, and contents claims
Standard Messaging Information
Message and data rates may apply in accordance with your telephone service provider subscription
You can opt out at any time by sending a message with the text "STOP"
For assistance, please send a message with the text "HELP" or visit the Genpact Privacy and Cookie Notice, the Genpact Digital Claims SMS Terms of Service, or the Contact Us section of the Genpact website.
Frequency of Messages
The frequency of messages will vary based on your interaction with our services and specific needs related to your claims.