Introduce the right RPA program for quickly realized value
A core group of Genpact experts worked alongside CCBSA to identify transformation potential in the firm's F&A processes and assess the risks and impacts. Together we created a robust governance structure with clearly defined roles and responsibilities, leading to the establishment of a dedicated RPA team.
To evaluate existing finance operations and the opportunity for improvements, we ran workshops with all stakeholders using the Lean methodology of visual stream mapping. We explored problem areas, the upstream and downstream processes that needed to change, and which digital solutions would make most impact. This groundwork identified RPA as the solution that would most quickly deliver the benefits CCBSA needed.
We identified that order-to-cash, record-to-report, and procure-to-pay functions were ripe for automation because of the high level of manual effort involved. We selected VBScript for error handling, optical character recognition for indexing, and pattern recognition tools to read semi-structured and unstructured data. We also designed the solution to reduce manual interventions by automating repetitive, rules-based steps. After gaining the confidence of major stakeholders, we lay the groundwork for automation by:
- Standardizing existing process steps and input files to reduce inefficiencies
- Minimizing exceptions
- Reducing manual interventions wherever possible
The project launched on time, with success metrics aligned to business objectives that looked beyond ROI to focus on wider strategic opportunities.
After wave one successfully launched with 17 automations across F&A, we quickly moved to wave two, which saw nine more, including cash application, procure-to-pay workflow, reporting, and helpdesk emails.