Introducing experience-led transformation | Video | Genpact
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Introducing experience-led transformation

An exceptional customer experience (CX) is a competitive advantage. But employee experience (EX) should not be overlooked. So, how do you connect CX and EX?

Katie Stein, our Chief Strategy Officer, discusses how experience-led transformation helps enterprises create purpose-driven enterprises with Ron Shamah, CEO of Rightpoint, a Genpact company.

Connecting people and purpose