- Video
Getting experience-led transformation right
![](https://images.genpact.com/redesign/insights/hero-getting-experience-led-transformation-right.jpg?auto=format%2Ccompress&fit=clip&q=25&w=480)
When you reinvent the customer experience (CX) and employee experience (EX) through user-centric design, the benefits speak for themselves. Dave Cowing, Genpact's Business Leader, explains what enterprises need to do to get experience-led transformation right.
Getting experience-led transformation right