For 20 years, our client – a major hospice in Europe – has been using telemedicine and cardiac telemonitoring devices to keep track of patient conditions. But the same data created a major dilemma. What good was all that information if doctors couldn't get a holistic view of their patients?
Challenge
Turn excess information into useful data
The volume of data became overwhelming, and the information didn't integrate with any of the hospice's medical processes.
As a result, the facility faced the following challenges:
- Devices didn't communicate or work together
- There was no electronic collection of data
- Information flowed in too many directions
- There was too much data to handle
- Systems were inflexible
- Medical experts had to interpret the data to determine the next steps in care
- The hospice had a hard time meeting reporting requirements
Leadership wanted to find a way to improve the flow of information to better manage its operations and at-home care, route work, and tasks more efficiently and deliver greater patient care.
Solution
Connect devices and move the hospice onto a single platform system: Genpact Cora Orchestration
At the heart of the process
Our first job was to develop a system architecture that connects all of the hospice's medical devices, including its ECG, blood pressure, body weight, blood oxygen saturation, and insulin monitors. Genpact Cora Orchestration, which manages the work, houses the collected data, and instantly sends the information to doctors and medical staff, is at the heart of the system.
Now, doctors can remotely review all relevant data in real time and decide whether they need to check on a patient in person, instruct on-site caregivers on how to best provide treatment, and respond to early warning signs. Doctors and their medical teams can work together to manage processes for admitting or discharging patients and capturing patient data. Through Cora Orchestration, they can do all of this from anywhere, on any computer or mobile device, on a single screen.
How we do it - System Architecture
Impact
Saving patient lives with real-time care
By integrating the telemedicine devices with Cora Orchestration, the hospice now has a visual representation of each patient's data and records. Senior management reporting has improved a great deal. And the system allocates work and tasks to medical staff more efficiently.
All of this has resulted in:
• Real-time care management
• Lower cost of care
• Improved patient outcomes and quality of life
• A better user experience for medical personnel
• Better work allocation and task management for greater efficiency
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