Case study

Ahead in the cloud: Insurer's technology and data transformed with a rapid cloud migration

Better performance, lower costs, and trained in-house experts in under a year

  • Facebook
  • Twitter
  • Linkedin
  • Email
Explore

Who we worked with

Liberty Mutual, a Fortune 100 global insurer with 45,000 employees and 900 offices in 29 countries.

How we helped

  • Built a team of cloud migration experts, ready to roll in one week 
  • Rapid migration of 31 applications
  • Trained and certified 20 client resources in Amazon Web Services (AWS) to meet migration timelines

What the company needed

  • To increase the efficiency of its policy and claims technology following a merger 
  • To modernize its technology by moving from on-prem to the cloud and adding cloud-native tools
  • To reduce its operational costs

What the company got

  • All 31 applications successfully migrated, several ahead of schedule
  • Simplified IT architecture with a better user experience and increased application availability and performance
  • Cost savings of $7 million per year 
  • Greater internal cloud capabilities and confidence during the migration and beyond 
  • An agile DevOps operational model post-migration

Challenge

A complex migration – in only eight months

A recent large acquisition had left Liberty Mutual with a problem – dated technology and a lot of data that needed integrating into its business in order for processes to run smoothly and deliver value to customers. It had approached a vendor to help migrate the acquisition's 31 applications to AWS as part of its wider digital-first approach to improve IT delivery and lower costs. Working together with the vendor, the client had hoped to manage the transfer quickly, but after eight months, only one application had moved. So Liberty turned to Genpact for help. Our work with the carrier on other projects had proved our digital credentials, plus we had worked with the acquired company in the past and knew its systems. But this new engagement was a real challenge now that valuable time had already elapsed. We had eight months to transfer the remaining applications and decommission the old data center – or miss a deadline that would cost the client millions.

Solution

Cloud experts and a sprint effort to take it over the finish line

We hit the ground running. Within a week we had built a team of internal cloud experts to accelerate the application transfer, augmented with external experts for the sprint effort. The solution was built using DevOps practices that accelerated the development and provided continuous delivery with high software quality. As a result, in just over a month we had migrated two applications three weeks ahead of schedule. The early win increased client confidence, so we boosted this with AWS training for Liberty employees so it could accelerate the transfer of applications in parallel with our work.

Using our technical and functional knowledge of the acquisition's systems, our DevOps practice, and a technology stack including CloudForge, Bitbucket, and Cloud Foundry, we completed the transfers with a month to spare, and have since shut down the legacy data center. We hit our target – much faster than the previous vendor could.

Impact

Future-fit IT architecture and reduced operating costs

We accomplished Liberty's lead goal of migrating all 31 applications onto AWS ahead of schedule. And because we helped train its staff to become AWS experts too, app migration accelerated.

Full retirement of the data center plus license costs savings will save Liberty $7 million each year, with more in the pipeline. And because we delivered new in-house experts for free, we've saved the client an expensive hiring process and increased team morale.

In addition, the new digital-first system with its simplified IT architecture has improved performance, availability, and significantly enhanced user experience.

The big picture is also positive. Our setup and staff training means the client has greater flexibility to modernize and optimize applications. And now that Liberty has seen we can quickly deliver cloud projects within budget, it has asked us to do that job too.

Visit our cloud solutions page

Explore