Genpact's Ready for Guidewire Add-on for claims services

The insurer challenge

P&C carriers are under pressure to continuously improve claims performance while meeting the increasing demands of policyholders for virtual and self-service options. Insurers face challenges from the numerous kinds of claim types and complexity, the range of inspection and estimation skills required, and the non-standardized processes behind them, all of which tie up resources and delay claim settlements.

Solution: Digital claims

Genpact's claims services provide claims inspections and appraisals for structural, contents, and auto claims. These services are supported by advanced digital tools to facilitate a seamless and transparent claims process. The digital tools enable virtual inspections, self-service inspections, and a full suite of field services including managed repairs.

Guidewire application: ClaimCenter

Versions supported: ClaimCenter 9, 10

Geography: United States

Localization: English

Lines of business:

• Personal auto
• Homeowners
• Commercial lines
• General liability

Solution benefits

• Commercial and homeowner property claims: investigation and administration of exterior and interior damage claims
• Property repair: damage estimate and mitigation/repair through our managed network of contractors
• Personal property contents: on-site inventory, replacement cost valuation, and optional fulfillment services
• Specialty property valuation: repair and replacement valuation services
• Auto liability: investigation and administration of first and third-party claims

Integration benefits

• Adjusters and claims handlers can focus on the overall claims process by assigning complex, unique, and administrative tasks to the Genpact experts
• Insurers can improve customer service due to the increased bandwidth of their claims professionals, which allows them to focus on managing the customer relationship and claims process, and white-glove claims handling by Genpactprofessionals
• Reduced cycle times for claims processing and improved indemnity accuracy