For property and casualty insurers, evolution is constant.Carriers are under pressure to find ways to continually improve claims performance while meeting the increasing demands of customers. To find the answers, carriers must leverage new technologies, engage in new lower-cost resource pools, and implement new claims servicing models.
The damage inspection cycle, and the challenges with inspecting claims, is one area ripe for performance gains. The huge variety of claim type and complexity, the range of inspection and estimation skills required, and the non-standardized processes behind them, all tie up resources and delay claim settlements.
Carriers are searching for virtual adjusting and virtual inspection solutions that reduce cycle times, improve estimate accuracy, and reduce loss adjusting expense. There are numerous options available to achieve this:
- Self-service inspection tools
- Digital inspection technologies
- Digital measurement services
- Lower-cost inspectors on demand
- Centralized estimate writing