Empowering the accounts payable helpdesk with generative AI
To enable smooth business operations, organizations need supplier issues resolved quickly and accurately. To do this, they need a streamlined accounts payable (AP) function with an effective AP helpdesk process.
We provide a holistic solution that combines standard automation technologies and generative AI to deliver a more efficient, engaging, and empathetic helpdesk experience, strengthening supplier relationships.
A solution that reduces inquiries, minimizes manual touchpoints, and uses an intelligent helpdesk to enhance user experience.
A holistic approach to smarter accounts payable operations
Our solution aims to eliminate supplier inquiries, reduce manual processes, and enhance support with an AI-powered AP helpdesk. By leveraging digitalization, we minimize mistakes in accounts payable, make sure invoices are paid on time, and analyze resolved queries to optimize outcomes. Self-service supplier portals reduce dependency on manual touchpoints, while our intelligent helpdesk, powered by natural language processing (NLP) and generative AI, handles queries in a conversational tone.
How does the intelligent helpdesk work for quicker query resolution?
Accounts payable helpdesk queries come through a portal, email, or phone call. For email and portal inquiries, the intelligent helpdesk solution creates a case and uses OpenAI's GPT-4 to find answers in the database. It auto-generates and sends a response with an answer to the inquiry, closes the inquiry, and can send a satisfaction survey. Insights from these surveys feed the system, enhancing future responses with greater accuracy and efficiency.
Generative AI-powered accounts payable helpdesk process