Our work in action: Settling claims, improving customer confidence
Our solutions significantly impact claims organizations' efficiency, reputation, and ongoing abilities. For example, during recent multiple storms in multiple states, Genpact helped eight catastrophe claims organizations with key staff shortages and an unstable workforce to handle unprecedented demand in a short space of time.
Using our network of insurance adjusters, we ramped up the organization's workforce by 100% in a period of two weeks. We added strategic field offices in multiple locations near affected areas and quickly rolled out digital assets to handle high volumes of claims inspections.
Using this holistic approach, we helped our client settle 40,000 claims over a short period, improved their customers' confidence, and ensured that adjusters were well trained for future readiness.