Each client is unique, so Genpact and VAT IT run each VAT recovery project to fit the unique corporate situation. We work with our clients to understand their current VAT processing and recovery landscape, processes, and key challenges – whether with systems, data, or personnel – and provide targeted resolutions. The scope of the work is determined by each client, which may be specific to one entity in a geographical location, but often globally across multiple continents. We not only submit recovery claims for our clients, but support the claim throughout its journey to refund, including any time-consuming tax office query resolution.
Client involvement is light touch. Once we have the relevant access and permissions, management need only give a couple of hours a week during initial implementation. Thereafter, we take care of the VAT refund process from start to finish.
Our ultimate goal is to provide our clients with automated systems that reduce errors, streamline workflows, and maximize the opportunity for recovery. But we also use the findings from our VAT recovery analysis to identify areas of improvement, meaning that the client gains an ever-greater return on their investment and confidence that they will remain compliant continually.