Where an AI workforce runs your IT, governed by human oversight
Genpact Autonomous IT can help transform your technology function from a cost center to a value engine. It establishes a new, AI-led operating model that accelerates the entire IT lifecycle, from application development and legacy modernization to proactive IT operations, and creates scalability for growth. At its core, Genpact's AI Maestro(TM) orchestrates specialized AI agents, leveraging advanced reasoning from leading LLMs and seamless integration with industry-leading partners like ServiceNow. This enables your organization to innovate faster, shorten time to market, and achieve significant improvements in productivity and quality, all while maintaining robust governance and control.
AI agents step in to help users, drive smarter self-service, and resolve issues before they escalate into larger incidents.
Cut incidents needing human intervention by up to
40%*
freeing up your team for real progress
Automated runbooks and intelligent, context-aware AI agents get you to the finish line fast. Less waiting, more winning.
Shrink mean time to resolve (MTTR) by up to
40%*
speeding up every fix
Automate and accelerate the entire software development lifecycle, from discovery and user story generation to coding, testing, and deployment.
Increase delivery speed by up to
2x*
getting new capabilities to market faster
Let AI handle test coverage and regression at scale – your releases run more smoothly, and your users will notice.
Reduce defect rate by up to
30%*
making every update better
Reduce expensive manual fixes. AI-assisted resolutions help reduce the overall cost of incidents.
Slash cost per incident by up to
50%*
and keep your budget happy
* Targeted outcome is indicative. Potential outcome for the business to be validated during project initiation
A new operating model with orchestrated AI
Genpact Autonomous IT isn't just another tool – it's a fundamental shift in how IT creates value. Powered by Genpact's AI Maestro(TM), it orchestrates AI agents across the end‑to‑end IT lifecycle, from development to operations. For CIOs and IT leaders ready to modernize, this is AI that executes – with humans firmly in control.
Orchestrated AI execution on ServiceNow, powered by leading LLMs
Built on ServiceNow, Genpact Autonomous IT slides right into your existing workflows without missing a beat. Powered by advanced AI reasoning from leading LLMs, it delivers a governed, scalable solution that transforms your IT operations from reactive firefighting to proactive prevention.
Improve resource allocation, reduce costs and do more with less
Here's the smart move: shift routine L1/L2 work to AI agents and watch your team tackle strategic initiatives instead. You'll optimize resource allocation and significantly cut operational costs – proving its value across every industry sector.
Mitigate risks with encoded knowledge
Stop worrying about knowledge silos and reliance on individual experts. Genpact Autonomous IT encodes critical domain knowledge within AI agents, ensuring consistent quality and speed across both software delivery and IT operations.
Deliver faster, with confidence
With AI-driven parallel testing and deployment, Genpact Autonomous IT accelerates your delivery cycle like never before. You can release new features with greater speed and confidence – exactly the agility you need in today's fast-paced digital landscape.
Elevate IT governance and control
Autonomous IT's built-in governance features help support compliance and control in your IT operations, giving you greater peace of mind. This robust governance framework is your foundation for maintaining trust and reliability in AI-driven IT environments.
