Content moderation

We investigate, restrict, and address content that violates laws or regulations in specific geographies and markets based on our clients' policies. This includes user appeals and escalated actioning.

We communicate and execute requests from government agencies and law enforcement agencies within the guidelines of data sharing and platform policies.

We investigate and respond to claims of IP infringement and review them based on relevant guidelines and action.

Our frameworks moderate and remove harmful live videos, audio, and communicative content with minimal exposure.

Proactive testing and identification of harmful input and output patterns on gen AI platforms.

We embed the safe moderation practices needed for highly sensitive content while protecting moderator experience.

Enabling brand engagement and safe placements on content platforms.

Moderating inauthentic and harmful behavior on chat and communication platforms.

Review of user behavior, user generated objects in 3D worlds, and AR/VR experiences.

We've incubated and scaled over 1,000 content moderation workflows across platforms spanning social media, gaming, communication platforms, marketplaces, and media platforms.

Our frameworks and tools track trends and the emergence and propagation of harm online. We can synthesize this further to determine the impact on various platforms and on moderation.

Genpact's policy lab is an ecosystem of experts, frameworks, tools, analytics, and advisors that addresses the end-to-end needs of policy management, from development, writing, testing, deployment, scaling, and enhancing content moderation operations.

We empower our content moderators with a holistic, personalized, multimodal wellness program that combines traditional counseling, wellness activities, and cutting-edge technology to foster overall wellbeing and resilience.