Amazon Connect

genpact partner aws amazon connect
genpact partner aws amazon connect

Transform contact centers with best-in-class technology, resources, and expertise

Built on Amazon Web Services (AWS), Amazon Connect is an easy-to-use omnichannel cloud contact center. In partnership with Amazon Connect, we develop open-platform contact centers for our clients. We focus on seamless integration with existing systems for a 360-degree view of customer data.

Thanks to our longstanding expertise in managing contact center operations, we can develop a center of excellence for contact centers that spans advisory services, modernization, transformation, and operations. We help our clients achieve a fast turnaround on changes and new feature requests to delight the customers they serve.

Read case studies

Why Genpact and AWS?

With millions of active clients and 100,000+ partners globally, AWS has one of the largest and most dynamic partner ecosystems. Genpact has demonstrated its commitment to AWS and expertise with AWS technology and services by attaining an Advanced Consulting Partnership. Clients from every industry, geography, and size can be confident that when working with Genpact and AWS, they'll benefit from a proven partnership that brings the best and brightest minds to their digital modernization projects.