A holistic, scalable catastrophe solution for insurers.
Enhancing insurer response to disaster claims
As catastrophic events increase, insurers must quickly assess and pay claims to help customers return to their lives. Genpact's holistic, scalable cat claims response enables efficient claim handling, quick settlements, and high customer satisfaction.
Our flexible third-party administrator (TPA) services, experienced adjusters, and advanced digital solutions help insurers manage costs and improve operational efficiency.
Navigating the storm of claims management
Insurers face increasing regulatory requirements and pressure to quickly resolve claims. Maintaining a high level of staff year-round isn't economical. Predicting and surging staff with demand is challenging, leading to cost pressures and unhappy customers. Training new adjusters requires substantial investments, impacting daily operations.
Innovative tech for smarter claims handling
Our self-service app efficiently handles low-severity claims, allowing experienced staff to focus on more complex cases. We enhance damage assessment with an on-demand drone network, capturing real-time data and sending it directly to our estimate-writing team – cutting down on travel costs and time. Meanwhile, our data and analytics services deliver real-time insights, giving claims companies a competitive edge by enabling quicker, more informed submissions.
Rapid claims response in crisis
When multiple storms hit across states, Genpact helped eight catastrophe claims organizations tackle workforce shortages and surging demand.
In just two weeks, we doubled their workforce, set up strategic field offices, and deployed digital tools for high-volume claim inspections. This swift action enabled the settlement of up to 40,000 claims, boosted customer confidence, and strengthened adjuster preparedness for future events.
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