Insurance brokers may be benefitting from a hard market right now, but they're also facing significant challenges. Rising customer expectations. Growing competition from insurtechs. Legacy technologies. Complex processes from inorganic growth. High staff turnover.
Transformation programs can help advisors tackle all of these challenges. And brokers are investing in them to better meet the needs of their clients, carriers, and employees.
Yet only 11% of brokers say they are moving to the steady state stage of implementing an automation transformation involving machine learning or artificial intelligence, placing them behind their life and annuity and property and casualty counterparts.
This is just one of the findings from our custom research report, created in partnership with ISG, on why, where, and how brokers need to transform to stay ahead.
Download the report to find out how to where to focus your efforts for the biggest impact and how accelerate your transformation to:
- Transform client interactions
- Help carriers access customer data and risk insights
- Boost employee efficiency