HFS names Genpact a Global Capability Center Orchestrator

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Published

May 26, 2026

Genpact is recognized for scaling GCCs through agentic operations, deep process DNA, and end‑to‑end lifecycle coverage

HFS Research positions Genpact as a Horizon 3 GCC Orchestrator in its HFS Horizons: Global Capability Centers (GCC) Services, 2026 report, recognizing our ability to orchestrate GCC ecosystems for co-innovation and enterprise value creation.

 

The study evaluated 24 service providers on their ability to help enterprises design, build, operate, and transform GCCs across the value chain at a time when expectations are shifting from execution efficiency to measurable enterprise impact.

HFS Horizons Global Capability Centers Services Badge

HFS Horizons: Global Capability Centers (GCC) Services, 2026

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The report underscores Genpact's key strengths for scaling GCCs, including:

 

  • Strong GCC heritage and Lean Six Sigma‑led transformation: We bring deep heritage as an original GCC operator, grounded in deep process DNA and Lean Six Sigma-led transformation, with end‑to‑end GCC lifecycle coverage spanning strategy, build, scale, transform, and transfer

  • Execution and transformation capabilities: We combine domain‑led process redesign with AI‑led automation and agentic operations frameworks embedded into enterprise workflows, supported by our technology‑enabled HR stack, including Amber for employee listening and Genome for learning and capability building

  • A structured go‑to‑market approach: Our GCC go‑to‑market model spans build‑operate‑transform-transfer (BOTT), assisted GCC, and transformation engagements, supported by dual sales motions focused on both global CXOs and GCC leaders, through a strong partner ecosystem

  • Measurable client outcomes: Our engagements have delivered measurable outcomes, including $19 million in productivity gains and a seven‑day improvement in days sales outstanding (DSO) in finance transformation engagements

  • Investment in AI‑led innovation: We continue to invest in AI‑led innovation through platforms such as AI Gigafactory and agentic AI solutions, supported by innovation centers and proprietary frameworks

  • Trusted by clients and partners: Clients value our client‑first mindset, partnership approach, and ability to integrate gen AI into service offerings, while partners recognize our domain expertise, evolving commercial models, and effective use of automation to accelerate transformation

Genpact's placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise. Its applied AI and agentic capabilities, along with platforms such as AI Gigafactory and the agentic Genpact AP Suite, give enterprises practical ways to redesign workflows, govern human-AI operations, and drive meaningful operating change inside GCCs.

Achyuta Ghosh

Executive Research Leader, HFS Research

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