Genpact: Leader in ISG supply chain services 2023 report
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Genpact named a leader in ISG’s supply chain services report

Report highlights our supply chain advisory and consulting, IT operation, and BPO services with a focus on achieving ESG goals

A supply chain services leader in all three quadrants

Information Services Group, Inc., a leading global technology research and IT advisory firm, has declared Genpact a leader in all three quadrants of its ISG Provider Lens™ Supply Chain Services – US 2023 report. The study evaluated Genpact on its supply chain consulting capabilities, implementation and integration, managed services, digital transformation, and business process outsourcing (BPO) in addition to achieving ESG goals for clients.

Supply chain advisory and consulting services

The report highlights our robust supply chain consulting services to enable a seamless supply chain transformation experience. Key differentiators include transformational change management services and a focus on experience, data, speed, and sustainability of change adoption.

Our customer-centricity and transformation tools and approaches – including maturity assessment, data governance structure, capability gap analysis, and transformation road map – speed up vision to value for customers.

Supply chain IT operation services

The report underscores how we use our enabling transformation alignment (ETA) framework to align strategy, processes, and tools for effective planning and execution. And how we harness organically developed tools and intellectual properties for supply chain transformation. These tools include supply chain resilience evaluation, integration, and monitoring; supply chain management (SCM) – data fabric; control tower; inventory planning; and on-time, in-full (OTIF) analyzer.

Our deep expertise in combining operational execution and digital transformation and delivering projects in supply chain planning and forecasting assured Genpact its position in this quadrant.

Supply chain BPO services

The report highlights how our new operating model – enabled by technology partnerships and proprietary solutions – focuses on cross-enterprise integration for data-driven decision-making, agility, and resilience. Our expertise in data management, automation, ERP, internet of things (IoT) as a service, and process mining enhances customer experience and decision-making.

Genpact's data analytics services include control tower as a service and SCM analytics as a service, ensuring compliance, risk resilience, and cognitive sourcing. We bring in best-of-breed technologies and develop fit-for-purpose processes integrated with predictive analytics to deliver measurable impact.

Genpact's triple win underscores our industry knowledge, data expertise, and technology integration for operational efficiency. Our ability to deliver business value through process optimization and improvement positions us as a strategic partner for enterprises seeking supply chain transformation.

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Genpact has a strong portfolio of transformation tools, approaches, and customer collaboration frameworks and completely revamps supply chain services to be more customer-centric and aligned with the latest market trends.
Tarun Vaid Senior Lead Analyst, ISG
Genpact stands out for its state-of-the-art architecture based on the current technology footprint, requirements, and road map and its ability to combine industry knowledge, data and technology, and operational efficiency.
Tarun Vaid Senior Lead Analyst, ISG
Genpact helps its clients unlock value across their planning, logistics, and aftermarket functions through a consulting-led approach, transforming processes and embedding digital technologies.
Tarun Vaid Senior Lead Analyst, ISG

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