Genpact named a leader in ISG Provider Lens® 2025 for insurance gen AI and agentic AI services

Report

Related Industries

Insurance

Related Services

Artificial Intelligence

Published

December 9, 2025

Gen AI and agentic AI represent a fundamental reimagining of how insurance carriers, brokers, and MGAs operate, engage with policyholders, assess risk, and deliver value.

 

The ISG Provider Lens® 2025 study on insurance services and strategic capabilities assessed top insurance service providers on their gen AI and agentic AI development and deployment capabilities. Genpact was named a Leader in both gen AI and agentic AI quadrants, reflecting our commitment to innovation and transformative insurance solutions.

"Genpact helps insurance enterprises reimagine their business through automated processes, improved decision-making, and strong customer engagements. Genpact’s service-as-agentic solutions (SaAgS) complement the expertise of insurance company teams, helping them learn, adapt, and support decision-making through real-world feedback."

ASHISH JHAJHARIA

Lead Analyst – Insurance, ISG

ISG Provider Lens® | Insurance Services – Strategic Capabilities (GenAI and Agentic AI Services)

Read the report

Driving innovation and measurable outcomes with gen AI

Genpact places itself at the intersection of insurance and gen AI, creating agile, data-centric solutions that help enable impactful changes across the insurance value chain.

 

ISG highlighted:

 

  • AI delivery platform:

    Genpact’s AI Gigafactory helps clients develop, deploy, and scale innovative AI and data engineering solutions, and is designed to accelerate time to value and tangible impact

  • Domain expertise for delivering contextually relevant results:
    Deep industry knowledge and consulting experience help build contextually relevant solutions, helping clients align gen AI strategies with their operational realities and navigate regulatory requirements

  • Governance and ethical deployment frameworks:

    Genpact integrates governance and ethical safeguards into AI deployments, emphasizing bias mitigation, data privacy, and compliance

Leading last-mile advantage and autonomous decision-making with agentic AI

Genpact enhances decision-making at the last mile by using agentic AI to foster operational efficiencies and improve service delivery across the insurance value chain.

 

ISG highlighted:

 

  • Dedicated agentic AI solution for insurance:

    Genpact’s Insurance Policy Suite (GIPS) is designed to streamline underwriting for commercial and specialty insurance by helping reduce manual effort, cycle times, and costs while improving accuracy and efficiency through tailored workflows

  • AI agent advisory services:
    Genpact helps clients identify and prioritize last-mile agentic AI use cases, assess readiness, and deploy intelligent agents for scalable efficiency. Advisory services include readiness assessment, strategy, and tools guidance

For more information on ISG Provider Lens®, visit isg-one.com.

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