Published
Verified client recognition for the highest overall provider rating of 4.7 out of 5 based on 45 reviews as of 31 December 2025
Gartner Peer Insights "Voice of the Customer" synthesizes verified end-user ratings and reviews into an aggregated peer-based perspective on the providers serving a market. Customers' Choice vendors are those that meet or exceed the market averages in both overall experience and user interest and adoption, a signal of broad client trust and consistent delivery.
According to the report:
The Voice of the Customer methodology draws on ratings across service capabilities, sales experience, transition experience, and execution experience, together with reviewers' willingness to recommend. In our view, it is designed to complement Gartner analyst-led research and help CFOs and senior finance executives learn from the direct experiences of their peers when evaluating finance and accounting (F&A) service providers.
In the 2026 report, Genpact received an overall rating of 4.7 out of 5 – the highest reported among evaluated providers, based on 45 verified reviews during the 18-month consideration period ending December 31, 2025. According to the report, 94% of reviewers indicated a willingness to recommend us, reinforcing client confidence in Genpact's ability to move finance work into production and to run day-to-day operations with consistency, continuity, and measurable impact.
We believe this recognition validates the trust enterprises place in us to build, transform, and run critical finance operations. By combining more than two decades of deep finance and accounting expertise with agentic AI-led solutions, data engineering, advisory, and advanced technology capabilities, we empower CFOs and finance leaders to accelerate the transition to an agile, forward-looking, and autonomous finance function.
This client recognition follows Genpact's positioning as a Leader in the 2026 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing for the fifth consecutive year.
What you'll gain from the report:
- A peer-based view of how enterprises rate F&A BPO providers across service capabilities and sales, transition, and execution experiences
- Insights to inform vendor evaluation, review client sentiment, and guide finance transformation decisions
2026 Gartner® Peer Insights™ Voice of the Customer for Finance and Accounting Business Process Outsourcing
Gartner, Voice of the Customer for Finance and Accounting Business Process Outsourcing, Peer Community Contributor, February 27 2026.
Disclaimer:
GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark, of Gartner, Inc. and/or its affiliates in the US and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor make any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
