Jun 28, 2016

Why risk it?

We are living in times of great change and turmoil. Sometimes that's good, sometimes – well, challenging. We face see-sawing economies, inclement political conditions, changing governments and policies, a financially iffy global environment. Keeping ourselves safe is something that has become the need of the hour. At home we do that by locking our doors and bolting our windows. But how do we protect our company and our business? That's where a team of true mavericks enter the fray – our Risk Consultants.

Band of braves: Some say that being a Risk Consultant is the toughest job in the industry. They have to help stave off, or at least reduce, the risk we face in carrying out our financial, operational and technological business processes. They have to maximize positive outcomes and minimize adverse results. They have to assess and predict in a constantly uncertain and ever-changing environment. And they have to help build resilience for times when hazards cannot be avoided. They protect our company, they predict outcomes and they plan for the future. They are like our bodyguards and security system, all in one. They make sure we risk nothing.

Dual role: But Risk Consultancy is fast-paced and unpredictable. There are no real rules and you have to make things up on the way, depending on the circumstances and the situation. You have to be quantitative, market-savvy, strategic and technically sound and up-to-date. But because this role is also client-facing and interactive, you have to possess excellent influencing and communication skills as well. You have to be able to combine technical depth with business savvy and creative flair. If you think about it, it's like needing to be a 'creative nerd' or an 'artistic techie' – you have to possess, and balance out, quantitative genius with creative originality.

The risk of suffocation: The biggest mistake an organization can make is to not recognize this unique combination of skills that Risk Consultants possess. They pigeonhole these mavericks as 'quants' and suffocate them by offering them technical depth with very little breadth. You risk losing your Risk Consultant if you do that. Because in reality, a Risk Consultant's industry exposure is extensive and varied and any good Risk Consultant possesses a precise, end-to-end visibility of the possible value-add to customer solutions. The last thing they need is to be restricted to silos. Instead they need the opportunity to work across transformational solutions and they need the freedom and space to put their abilities to work.

Space to work, breathe and grow: At Genpact, we recognize that Risk Consultants like to use their experience and know-how to make a real difference to their clients' businesses, to interface and interact directly with their clients, and to work with and advise the actual decision-makers. They want the experience of working with a diverse set of clients, they want to satisfy their appetite to learn and grow, they want to travel and be exposed to new environments, and they want to constantly better their achievements. Our huge variety of clients, our excellent training and support and our global presence allows us to offer them all this and more.

But most importantly, across the board, we believe in looking beyond mere merit on paper, in order to find ways in which to tap true potential and creativity – in order to get the best we can from our people. This is never more so than while hiring, grooming and nurturing our Risk Consultants. We recognize their unique needs, celebrate their diverse talents and offer them the opportunity to hone and re-hone their skills. And we genuinely believe they need to be allowed room to work and grow.

Because why risk losing a genuine maverick when all you need to do is to make sure they are risking nothing, and only gaining everything, by working for us?

Author: Shatrughna Samaddar - Partner, Enterprise Risk Consulting