Agile, digital solutions for healthcare across multiple locations
After thorough planning, Ciox Health employees quickly adopted the solution. In the 12 months since implementation across the US, the platform now has over 7,000 active users (with a goal to reach 10,000) and processes 40 million information requests each year. This boosts customer satisfaction by making sure that authorized requesters receive their information faster and with greater accuracy.
With more parts of its business and operations managed through the HealthSource platform. Ciox Health can now redistribute its workforce across higher-value projects and services.
This is just the start of company's journey with a digital-first operating model.
“HealthSource is an essential part of our business strategy," says McCabe. “Having a fully scalable clinical data platform is key to improving information management for the US healthcare market and every patient that it serves. Working with Genpact helped us to create the foundation for the future."
The stakes for the future of digital healthcare are high. Three out of five hospitals and more than 16,000 physician practices in the US rely on the company – as do countless health insurance plans, law firms and, most importantly, the millions of patients those stakeholders serve. As Ciox Health enters the faster digital healthcare future, HealthSource will get the right data to the right people at the right time so every patient receives the care they need, exactly when they need it.