Powering 65% touchless accounts payable with agentic AI

Our client supports businesses worldwide by maintaining power, connectivity, and infrastructure across over 700 sites in nearly 50 countries.

After a merger expanded the company, the team inherited a tangled web of disconnected ERP systems and legacy finance processes. Among the most pressing challenges was accounts payable, where inefficiencies were rampant. Team members often had to manually sift through hundreds of invoices to identify urgent tasks and rely on offline emails and sluggish back-and-forth communications to resolve exceptions.

The result? The team struggled to handle the nearly 3.5 million invoices processed annually. The time-intensive, draining processes pulled resources away from higher-value work. Seeking to streamline operations and reclaim efficiency, the company turned to its trusted finance transformation partner for a solution.

The company knew that adding more people to accounts payable was not scalable. Instead, they teamed up with Genpact to take early steps toward agentic operations. This innovative operating model represents a significant shift in how work gets done, helping organizations move from occasional wins to consistent, scalable impact.

By combining agentic execution with Genpact's deep industry expertise, we implemented the Genpact AP Suite to centralize, standardize, and automate each step of the accounts payable process. We implemented two Genpact AP suite modules:

1. Genpact AP Capture to extract supplier invoice data with precision
2. Genpact AP Advance to tackle challenges such as three-way matching, exception handling, and non-purchase-order invoice processing

Together, they helped the team handle volume and complexity, bringing the accounts payable and procurement organization onto a unified platform.

Here's what our AI-led solutions are delivering:

• Intelligent routing that accelerates prioritization: Pretrained, outcome-oriented AI agents – 21 of them – help automatically identify which invoices need attention first, adapting to regional and business-specific nuances to keep work flowing smoothly
• Clear insights on exceptions for faster decision-making: Users receive concise, high-value alerts to help prioritize invoices. The platform surfaces critical details such as payment due dates, supplier credit holds, and discount vendors so teams can act quickly and confidently
• Streamlined collaborations: By connecting buyers and processors within one unified workflow, the system significantly mitigated slow-moving email chains and bottlenecks, enabling much faster resolution

We also layered agentic operations into the implementation. With agentic operations, domain-specific agents manage certain tasks autonomously while human experts validate exceptions and oversee the system. Together, they create a high-performing system that helps tackle last-mile challenges.

The result? Decisions got sharper, faster, and more data-driven.