What We Do
IT Managed Services
Generating Digital Impact
Genpact helps clients apply technology in the most effective and targeted way, helping them to navigate the complexity of legacy systems while enabling innovation. Through our unique Lean DigitalSM approach, we support over 1 million end users and monitors over 400,000 infrastructure devices globally, enabling critical business processes they support to deliver business impact, while limiting capital expenditures, risk, complexity, and time-to-benefit.
We make operations intelligent by designing, transforming, and running processes through advanced operating models that harness technology and analytics through appropriate organizational design, focused to where they can deliver the most impact. We call the result Intelligent OperationsSM. Our IT managed services portfolio includes:
Application Production Support (APS)
Our portfolio of APS: application portfolio analysis, service strategy design and transitions, IT service management, IT process automation, IT optimization through simplification and rationalization, incident and problem management, change management, release support and version control, production engineering and middleware support, application servers and web servers, configurations and management, and non-production environment management.
Database Management Services (DBMS)
Our managed service offerings include remote database monitoring and maintenance; ERP database administration; data center migration; high availability implementation; performance and security assessments; and support for database appliance, big data, and cloud enablement.
End User Computing (EUC)
Our end user computing services include personalized services through “persona-based" user segmentation, multichannel end user support, and concierge service (smart bars) to provide white-glove support for superior end user experience and enhanced productivity.
Infrastructure (IMS) Management Services
Our services help design, operate and optimize server, desktop, storage, data center, network, voice management, collaboration, and unified communications, as well as cloud computing infrastructures.
A major manufacturing company generated US$15 million in business impact through MTTR (mean time to repair) reduction of 46% and US$1.4 million in business impact by storage optimization, automation, and lean implementation for a command center setup.
A top European investment and corporate banking client decreased IT spending by 18% and improved issue resolution by decreasing Level 1 incidents by 30% for its entire North America business.
A major research company generated US$9 million in annual business impact by reducing MTTR by 63% and reduced change management cycle time by 60% through process improvement and infrastructure optimization.
A global engineering firm produced 40% in savings by decreasing operational costs and increasing efficiency through global IT infrastructure consolidation.