Reimagine order management from capture to resolution
Order management teams are under pressure to move faster, reduce cost, and improve customer experience. Genpact Order Assist helps teams capture and validate orders, resolve exceptions, track cases, prepare customer communications, and view order status in real time across systems.
Genpact Order Exceptions Management helps teams move from reactive, manual issue handling to faster, AI-supported resolution. It can help detect and classify pricing, delivery, quantity, product availability, promotion, and order block issues, then recommend the next best action and route work for approval or resolution.
Genpact Case Management gives operations leaders a real-time view of case status, workloads, SLAs, risks, and escalations. It helps teams assign work, track progress, manage priorities, and act before service issues become bigger problems.
Genpact Single Pane of Glass gives teams one place to see order status, customer context, product availability, pricing, inventory, cases, exceptions, and performance metrics. It brings together data from ERP, customer relationship management (CRM), portals, email, electronic data interchange (EDI), and other systems so teams can make faster, better decisions.
Why Genpact
Genpact Order Assist is designed to support order work such as exceptions, inquiries, holds, approvals, and customer updates alongside core order management system (OMS) and ERP capabilities. It connects work across ERP, CRM, data lakes, portals, and third-party systems so teams can improve execution without replacing core platforms.
It also combines AI with human judgment. AI agents support detection, recommendations, routing, and communication, while people stay responsible for complex exceptions, approvals, compliance, and customer trust.
Improve productivity by 40%–60% by helping teams identify, prioritize, and resolve order holds faster
Reduce cost to serve by 30%–50% by cutting manual touches, follow-ups, and handoffs
Improve customer experience by 20%–30% with faster responses, better visibility, and more consistent issue resolution
Drive 1%–5% revenue uplift by reducing leakage and protecting at-risk orders
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