Genpact Order Assist

Accelerate the order journey from entry to resolution with agentic AI 

Explore Order Assist

Up to

60%

productivity improvement*

 

Up to

50%

cost-to-serve reduction*

 

Up to

30%

customer experience improvement*
 

Up to

5%

revenue uplift*

 

* projected estimates

Capture and validate

AI agents read incoming orders, extract header and line-item details, and check information for completeness, accuracy, anomalies, and inconsistencies

Detect and resolve

AI agents identify holds and discrepancies, recommend next steps, and route work to the right team for action or approval

Track and communicate

Genpact Order Assist monitors ownership, SLAs, risks, and escalations while helping teams prepare timely internal and customer updates

Order Entry Automation captures, validates, and routes orders from email, EDI, portals, documents, and other channels. It reduces manual entry and supports automated order creation in ERP systems.

Order Exceptions Management detects pricing, delivery, quantity, availability, promotion, and order-block issues. AI agents recommend the next action and route exceptions for approval or resolution.

Case Management assigns the right owner and priority to each issue and tracks the status, SLAs, risks, and escalations through resolution.

Single Pane of Glass brings order status, customer context, pricing, inventory, exceptions, cases, and performance data into one view for faster decision-making.

Self-Serve gives customers 24/7 access to order, delivery, and case information through a branded portal or chatbot, reducing email and call volumes.

CSCR Customer Experience turns analytics, KPI-based measurement, and voice-of-customer inputs into predictive next-best-action recommendations that grow revenue and protect margin.

No. Genpact Order Assist augments your team. AI handles routine work while people stay in control of approvals, exceptions, and customer decisions.

It detects and classifies pricing, delivery, quantity, product availability, promotion, and order-block issues, then recommends the next best action and routes work for approval or resolution.

Order automation requires workflow orchestration, exception handling, integrations, and governance. Genpact combines AI with deep Genpact Order Assist expertise to help you move faster with less risk.

Genpact Order Assist focuses on the work that slows teams down most: exceptions, inquiries, holds, approvals, and customer updates. It improves execution without replacing core platforms.

Genpact Order Assist connects with ERP and customer relationship management (CRM) systems, data lakes, portals, and third-party applications to coordinate work across the order lifecycle.

Human oversight, approval workflows, and audit trails are built into the solution, helping teams maintain control over critical decisions and compliance requirements.

Ready to see it in action?

Contact Us