Published
HFS recognizes Genpact Agentic Operations for bringing Services-as-Software to life
Genpact won the Best Services-Eating-Software category for Genpact Agentic Operations. It's our model for running mission-critical enterprise workflows, with AI agents handling the volume and people validating the work.
From concept to production reality
Genpact Agentic Operations is in production across many enterprise clients, and the numbers speak for themselves.
In accounts payable, Agentic Operations has delivered:
Touchless processing increases from 26% to more than 80%
Invoice accuracy improvements from 70% to more than 95%
First-pass three-way match increases from 78% to more than 90%
First-touch supplier inquiry resolutions from 0% to more than 95%
These results show the impact of Agentic Operations on delivering real enterprise value.
HFS Best Services Eating Software award, 2026
Read the reportWhat makes Genpact Agentic Operations different
According to HFS, plenty of firms can build an agent. Far fewer can run one inside a live, regulated workflow and stand behind every decision it makes. Here's how we do it.
1. Process intelligence comes first
Generic models don't know how your close cycle, claims queue, or supplier exceptions really work. Our agents do, because we've run these processes at scale for decades.
2. Governance is built in by design
Autonomy without accountability is a risk you don't need. We define who owns each agent, where it can act alone, and when it has to escalate to a person.
3. Delivery is based on outcomes
We sit closest to the work, so we commit to the result. You stop paying for effort and start measuring what gets done.