Unlock the future of GCCs with Genpact

Global capability centers (GCCs) are no longer simply operational backbones. Amid cost pressures, geopolitical uncertainties, and technological leaps like generative AI, agentic AI, and automation, GCCs are transforming into strategic growth enablers and innovation hubs, helping enterprises navigate complexity, disruption, and change.

But there are challenges. Outdated cost models, AI and tech talent shortages, siloed operations, and adapting to complex work transitions amid regulatory and cultural shifts can hold GCCs back. The solution? Bold strategies and the right transformation partner can help GCCs step into the future.

We don't just understand GCCs – we've lived as one. Starting as GE's GCC, we've evolved into a global leader in advanced technology solutions and services. Here's how we help GCCs excel:

• Vision-led strategy and design: We craft clear strategies, build AI-first models, and align teams for success, setting the stage for impactful transformations
• Accelerated build and transition: From high-volume hiring and onboarding to AI-powered knowledge management, our proven frameworks enable smooth, fast, and effective transitions
• Operate and enhance: Using AI, smart governance, and operational expertise, we deliver lean, scalable frameworks for sustainable performance across enterprise functions
• Transform and innovate: With bold AI-first designs, leading-edge technology platforms, and industry-specific solutions, we redefine processes to drive material business outcomes

We redefine what GCCs can achieve. Backed by years of expertise, client partnerships, and strategic alliances with leading technology companies, Genpact delivers AI-led transformations tailored for GCCs. From scalable AI adoption and versatile operating models to future-ready talent strategies, we empower GCCs to become innovation hubs. Our AI Gigafactory, Service-as-Agentic-Solutions, and data-engineering expertise enable tech-led impact, while our governance and compliance frameworks mitigate risks. Through collaborative innovation with GCC leaders, we co-create solutions that drive agility, efficiency, and profitable growth.

The future of GCCs isn't about small steps – it's about transformational leaps. With Genpact, your GCC won't just respond to change; it will lead it.

Contact us today to transform your GCC into a powerhouse of innovation and growth.