In our Insurance in the Age of Instinct report, we predicted that we were in for a period of rapid-cycle change. But no one could have expected the confluence of crises the world faced in 2020, disrupting the industry and accelerating the shifts already underway.
What should insurers do in order to adapt and rise? We believe the winners will be the firms that make the right transformation investments at speed and are positioned to capitalize as we emerge from these crises.
Watch our panel of industry experts discuss the future for insurers and how they can delight customers in a digital world.
- Julie Dillman, Global Head of Operations and Technology Officer, Chubb
- Sanjay Shrivastava, Chief Digital Officer, Genpact
- Jonathan Silverman, Director – Insurance Industry Solutions, Microsoft
- Sasha Sanyal, Global Business Leader, Insurance, Genpact