Igniting Ciena's supply chain with change management
  • Video

How change management ignited Ciena's supply chain transformation

Steering committee best practices deliver supply chain ROI

Steering committees (SteerCos) play a vital role in delivering successful IT projects. Assembled from across the organization, they help keep projects on track and within budget. The challenge is to keep members engaged, instill a sense of ownership, and turn them into project champions.

A partnership that sparked best practices

Ciena, a global leader in optical and routing systems, services, and automation software, is passionate about developing new supply chain competencies to improve its customers' experience. So when it came to using Kinaxis RapidResponse®, it was crucial that its SteerCo was consistently focused on delivering meaningful results.

Laurel Mueller, senior lead and change practitioner of digital supply chain solutions at Ciena, joined Genpact's Heather Stanton and Kinaxis' Keith Hamel to share how a deeper commitment from its leadership team and a bedrock of solid change management kept its SteerCo engaged and informed.

Genpact's change management experts brought in lessons learned from previous projects and, together with Kinaxis, helped the SteerCo adopt new ways of working.

What looks like a SteerCo

Discover the attributes of an outcomes-driven SteerCo.

May not act like a SteerCo

Watch out for the three Ds – disengaged, disenchanted, and distracted. How Ciena combated the challenge with a unique request.

Six strategies to fire up your SteerCo

Leverage your partnership to get your SteerCo engaged early on and do a regular pulse check to address concerns.

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