A partnership that sparked best practices
Ciena, a global leader in optical and routing systems, services, and automation software, is passionate about developing new supply chain competencies to improve its customers' experience. So when it came to using Kinaxis RapidResponse®, it was crucial that its SteerCo was consistently focused on delivering meaningful results.
Laurel Mueller, senior lead and change practitioner of digital supply chain solutions at Ciena, joined Genpact's Heather Stanton and Kinaxis' Keith Hamel to share how a deeper commitment from its leadership team and a bedrock of solid change management kept its SteerCo engaged and informed.
Genpact's change management experts brought in lessons learned from previous projects and, together with Kinaxis, helped the SteerCo adopt new ways of working.