Avasant Recognizes Genpact as a Supply Chain Leader

Recognized for helping organizations move beyond visibility to AI-powered execution across planning, order management, and aftermarket operations.

Leading global management consulting firm Avasant has positioned Genpact as a Leader in its Supply Chain Operations Business Process Transformation 2026 RadarView™ assessment. Avasant evaluated 21 top-tier providers and recognized Leaders based on practice maturity, future-proofing capabilities, innovation, and marketplace impact.

Learn more about Genpact supply chain transformation

“As supply chain disruptions, geopolitical volatility, and operational complexity intensify, enterprises are moving beyond visibility-led transformation toward execution-centric models that embed intelligence, resilience, and real-time responsiveness into core operations. AI-enabled control towers, digital twins, and agentic workflows are evolving from decision-support tools to orchestration engines that enable proactive and increasingly autonomous supply chain execution.

Genpact differentiates itself through its focus on execution-layer transformation, with strong depth in planning, order management, and aftermarket services, where it embeds AI directly into day-to-day operations rather than as a standalone analytics layer. Its integrated approach combines control towers, digital twin-enabled visibility, and agent-driven orchestration to enable end-to-end coordination.

Genpact's continued investments in Gen AI and agentic AI, reflected in the development of more than 30 AI agents and its progression toward a semi-autonomous supply chain operating model, reinforce its position as a Leader in Avasant's Supply Chain Operations Business Process Transformation 2026 RadarView^™.” 

Aditya Jain
Associate Director, Avasant

Supply chain leaders continue to navigate disruption, geopolitical uncertainty, shifting customer expectations, and growing operational complexity. As organizations look beyond visibility-focused initiatives, the focus is increasingly shifting toward intelligent operations that can anticipate disruption, orchestrate responses, and support faster decision-making.

Genpact helps organizations accelerate this shift by connecting planning, execution, analytics, and transformation into a unified operating model. By combining deep operational expertise with AI, analytics, and modern delivery capabilities, Genpact helps enterprises build more connected, responsive, and resilient supply chains.

Avasant notes that Genpact delivers broad capabilities across the supply chain value chain through managed services, analytics, and AI-enabled solutions designed around business outcomes. 

Avasant highlights Genpact's strength in planning, order management, and aftermarket services, supported by AI-enabled capabilities that embed intelligence directly into operational workflows. The assessment recognizes Genpact's maturity in moving beyond peripheral automation and integrating AI into core operational processes.

Capabilities highlighted in the assessment include:

• AI-powered control towers and digital twin solutions

• Agentic AI-enabled supply chain execution

• Order Assist

• Supply chain risk AI solutions

• Demand planning and inventory optimization capabilities

• AI accelerators across planning, execution, and aftermarket operations

Genpact continues to invest in Gen AI and agentic AI capabilities, including more than 30 AI agents and 10 connectors and accelerators developed to support supply chain use cases across planning, execution, and aftermarket functions.

Genpact combines operational expertise, AI innovation, and transformation execution to help organizations generate measurable outcomes.

Examples highlighted in the assessment include:

• €85 million in cost savings, a 53% reduction in cycle time, and a 25% reduction in order blocks through an integrated planning center transformation for a global food and beverage company

• Improved visibility, forecasting, and process orchestration through a digital twin implementation supporting management of a returnable asset pool exceeding $60 million

• A 90% reduction in GHG emissions through an AI-powered omnichannel returns management solution for a global e-commerce organization

These outcomes demonstrate how organizations can translate supply chain transformation investments into operational and business value. 

Avasant notes that Genpact is advancing toward a semi-autonomous supply chain operating model through agentic AI, where AI agents augment or replace manual decision-making across planning and execution processes. The assessment also highlights Genpact's broad ecosystem of technology partners and continued investments in AI-powered orchestration capabilities.

By combining domain expertise, operational excellence, advanced analytics, and AI, Genpact helps organizations create supply chains that are better equipped to adapt, respond, and deliver value in an increasingly complex environment.

Learn more about why Avasant recognized Genpact as a Leader in Supply Chain Operations Business Process Transformation 2026 RadarView™ and explore the capabilities, investments, and innovations highlighted in the assessment.