Transforming healthcare operations for BUPA

Backed by a 20‑year partnership, Genpact works closely with international healthcare company Bupa, supporting critical operations across claims, customer service, financial processes, and procurement.

Anthony Cabrelli, managing director at Bupa Global, shares our key milestones and what has made this relationship a success. 

Hans Evers, Director of Global Operations and Healthcare Management at Bupa Global, discusses how the organization is modernizing its customer claims journey by partnering with Genpact to apply AI and automation across complex, global operations while building on a longstanding, trusted relationship.

Vikas Gujral, Director of Operations and Transformation at Bupa, describes the power of our partnership.