Challenge
Defining the elements of a truly powerful digital workspace
Being an almost 100-year-old company, Grant Thornton had some legacy systems and processes that were in need of updates. Additionally, the firm’s intranet lacked core functionality needed to facilitate everyday business tasks. Although the firm consists of a primarily remote workforce, the old intranet was only accessible via a clunky VPN access process and was not accessible via mobile at all. In addition, the existing system did not provide for user personalization and lacked a robust search feature. These shortcomings discouraged employees from using the intranet, forcing team members to come up with inefficient workarounds.
Grant Thornton needed a new way of working. It set out to create a powerful new digital workspace with a product-focused iterative delivery model in order to empower their primarily remote workforce. The collaboration between our Experience team and Grant Thornton began with an in-depth vision for the user experience to define the core capabilities required to transform the existing intranet into a modern digital workspace. Mission-critical features included a personalized user experience, massively improved search functionality, and anywhere/anytime non-VPN access. The goal was to create a digital workspace that would become the primary engagement channel for Grant Thornton’s professionals, providing seamless collaboration across engagement teams, practices, and the entire firm.
Solution
A digital workspace that works as hard as the people who use it
To bring Grant Thornton’s new digital workspace — called Canvas — to life, our Experience team and Grant Thornton partnered on a wide range of technology integrations, a massive content migration, and the design and implementation of a completely new platform and feature set. In addition, because speed to launch was a critical success factor, the team had to complete the overhaul in less than six months.
Highlights include:
Increasing overall project efficiency and bringing award-winning design capabilities to the table by leveraging Spark Workspace, a proprietary accelerator powered by Microsoft Office 365 and the SharePoint Modern framework
Delivering rich employee profiles, groundbreaking search functionality, and a thoughtfully designed brand experience via integrations with innovative Microsoft technology using SharePoint Online, Yammer, Delve, Flow, Stream, PowerApps, Teams and Azure
- Introducing a revolutionary level of personalization via an integration with Coveo, an intelligent search technology that enables a deeply impactful and organic search experience. Grant Thornton’s workspace pulls from 15 internal and external sources and allows employees to quickly and easily access the information they need while also providing personalized information based on the user’s organizational alignment, industry preference, career level, and local office
- Ensuring content relevance with a robust content audit and migration that included cleanup of more than 15,000 content artifacts and more than 25 custom-built solutions within the legacy intranet as well as the migration of more than 10,000 content artifacts into the new SharePoint Modern ecosystem
- Providing Grant Thornton employees with a game-changing mobile experience that frees them from VPN and makes remote access and productivity a reality
Attracting and retaining valuable talent with the help of a richly personalized employee dashboard, internal newsfeed, and the ability to easily locate and connect with colleagues for collaboration
Introducing Grant Thornton to an Agile Project Management methodology which speeds the delivery and testing of critical Canvas functionality while allowing for mid-project reprioritization when direction changes
Change management was a critical element to ensuring success in organizational adoption of the Canvas initiative. Both teams partnered together on development of the change management strategy and execution, delivering a robust change plan that included:
Creation of a change management approach tailored for agile project delivery with frequent releases
Execution of an actively engaged Canvas stakeholder network through social media campaign and standing meetings
Development of a strong partnership between Grant Thornton internal communications team and learning and development resources for Canvas communications and on-demand learning assets
Continuous measurement of the impact of the change management efforts, including readiness and change effectiveness surveys as well as production of a Canvas visual dashboard that helped show lift between pre and post launch
Impact
Driving efficiency and employee satisfaction with a modern digital workspace
Canvas has helped Grant Thornton drive business growth and enhance employee satisfaction within the firm. Not only did the new digital workspace create substantial efficiencies in day-to-day work, it also garnered enthusiastic testimonials from all across the company’s workforce. Team members were consistently impressed with Canvas’ speed, accuracy, and ease of use. One managing director summed it up, “With no training and very little thought, I quickly found what I was looking for in just a few clicks.”