Challenge
Rapid growth reveals IT constraints
The client had scaled impressively, with more than 5,000 employees across a fast-moving specialty insurance business. But behind the scenes, its IT landscape hadn't kept pace. Disconnected workflows made teams waste time on repetitive, error-prone tasks. Data had to be copied and pasted between tools, opening the door to mistakes and confusion. Asset management still relied on outdated, manual practices, slowing teams down when they needed to move fast.
Its reliance on multiple tools for the configuration management database (CMDB) and transactional data collection resulted in data silos. And the absence of centralized IT service tracking led to compliance gaps during audits.
In addition to these technology challenges, it needed to improve visibility, processes, and scalability. Big changes were required to maintain its growth.
Solution
One language, one view
We started by building a new foundation, introducing ServiceNow IT Service Management (ITSM), the CMDB, IT Operations Management (ITOM), and IT Asset Management (ITAM).
Then we centralized all asset data into the single source of truth that the company was missing, providing an accurate map of its entire IT landscape.
Think of it as a central nervous system for IT. By integrating platforms like Intune, JAMF, Insight, and Workday, we helped systems not only connect and share information seamlessly but also talk to each other automatically.
We also looked at the human side. With over 500 IT support staff, things can get lost in translation. We used one language across the board. It sounds simple, but it made collaboration much smoother.
Impact
A more resilient business
With automated tracking and compliance monitoring, the company now has a robust governance structure to help keep risk in check.
It also has a real-time view of its assets and tech. It knows what software is running, where its hardware is, and how it all connects.
By cutting out the manual grunt work, the IT team can now focus on helping people, not hunting for spreadsheets. Data accuracy is up, errors are down, and the company can grow without IT headaches holding it back.