Our Journey

Our past sets us apart

We help companies get ahead and stay ahead using data, technology, and AI. With over 20 years of deep industry knowledge, operational excellence, and cutting-edge solutions, our past fuels our progress.

Our origin story

Genpact began in 1997 as a pilot within GE Capital. Just 20 employees and a goal to transform back-office operations through outstanding process efficiency. In the years that followed, we embedded Lean and Six Sigma into our DNA and built the foundations of what would become a global transformation business.

Laying the groundwork

By 2005, we had spun off from GE and begun building an independent company. We scaled quickly, expanding across India and the world – hiring tens of thousands of young professionals, which included creating meaningful employment opportunities for women. Our roots in process excellence became the bedrock of our growth.

Stepping into our own

In 2007, we became fully independent and went public on the NYSE under the symbol G. With 26,500 employees across 9 countries, we brought our expertise in process, analytics, and operations to clients globally. In 2010, we added operations in six new countries and increased our workforce by a third.

Smarter processes

We also launched Smart Enterprise Processes, a scientific, data-driven approach to transformation that earned us a patent and awards. This positioned us not just as operators, but as innovators, helping clients deliver measurable outcomes across industries.

Digital in our DNA

By 2015, we’d made New York City our key corporate office and had fully embraced digital. We introduced our Lean Digital approach, fusing Six Sigma thinking with advanced technology. Two years later, we launched Genpact Cora, our AI-powered digital business platform, to support clients’ end-to-end transformation needs.

 

We also expanded through acquisitions – Rage Frameworks, Barkawi, and Rightpoint, adding AI, supply chain, and customer experience design to our capabilities.

The data-tech-AI era

In 2022, we doubled down on data, technology, and AI. We refined our service lines to help clients drive transformation through digital operations. We also grew our sustainability and sustainability offerings – turning responsible business into competitive advantage.

What’s next

In 2025, we launched Service-as-Agentic-Solutions – a future-forward model blending intelligent systems with human ingenuity to deliver unparalleled value to our clients. Backed by years of applied innovation, we’re redefining what modern services can be. 

 

We're driven by our purpose, the relentless pursuit of a world that works better for people. Watch this space to see where we go next… 

 

Learn more about Genpact today.

Ready to make meaningful change?