Published
A Leader in F&A Agentic AI Capabilities
Genpact, the Agentic Operations company, has been named a Leader in the Agentic AI Capabilities segment of NelsonHall's 2026 NEAT evaluation for Finance and Accounting (F&A) Transformation. NelsonHall's NEAT assesses providers on two dimensions: their ability to deliver immediate benefit and their ability to meet future client requirements. This recognition sits alongside our Leader positions across Overall, Procure-to-Pay Capabilities, Record-to-Report Capabilities, Order-to-Cash Capabilities, and CFO Advisory Capabilities.
Agentic AI marks a fundamental shift in how finance operates. Rather than automating discrete tasks, domain-trained AI agents reason, act, and orchestrate work across end-to-end processes, with humans in the loop for judgment and control. This recognition reflects how we have redesigned our F&A offerings around this agentic operating model, embedding AI at the core of process design and execution to move finance from automation-led services to autonomous operations.
This deliberate shift delivers tangible, measurable outcomes, including up to ~70% reduction in finance operations costs and up to 60% improvement in touchless processing. It also helps enterprises move faster from pilot to production, turning early proofs of concept into scaled operations.
NelsonHall 2026 F&A Transformation NEAT for Agentic AI Capabilities. Licensed© NelsonHall.
Highlights from the report
Genpact's strategy centers on four priorities: building agentic AI solutions, scaling and strengthening CFO advisory services, driving data modernization and AI readiness, and extending finance technology partnerships. Together, these capabilities help finance organizations modernize operations, strengthen controls, improve efficiency, and accelerate the move to more autonomous, AI-enabled finance.
Genpact's agentic operating model brings together domain-trained AI agents and experienced finance practitioners, so clients gain speed and scale without sacrificing control. Backed by a growing pipeline of agentic solutions and deep contextual understanding of client operations, this human-in-the-loop approach lets leaders adopt AI with confidence, moving from early use cases to production at enterprise scale, and frees teams to focus on higher-value analysis and strategic decision-making.
About the NelsonHall NEAT evaluation
NelsonHall's Vendor Evaluation & Assessment Tool (NEAT) for F&A Transformation analyzes vendors offering finance and accounting transformation services, positioning them as Leaders, High Achievers, Innovators, or Major Players based on their ability to deliver immediate benefit and to meet future client requirements. NelsonHall's NEAT evaluations are independent, and vendor participation is free of charge.
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