KONTAKT

Kundenservices und Auftragsmanagement

Wir bauen zukunftsfähige Vertriebs- und Geschäftsprozesse auf, die Kunden begeistern, den Umsatz steigern und die Margen verbessern.

sales and commercial
sales and commercial

Unsere Lösungen

Unsere Kundenservices und Auftragsmanagement Lösungen steigern nachweislich den Absatz, verringern Ertragsverluste und verbessern das Kundenservice durch den Einsatz digitaler Technologien und datengesteuerter Einblicke.

Warum Genpact

Wir unterstützen einige der größten Unternehmen der Welt beim Aufbau erstklassiger Vertriebs- und Geschäftsabläufe. Unser Schwerpunkt liegt dabei auf der Förderung von Erfahrung und auf Wachstum bei gleichzeitiger Senkung der Servicekosten.

"Genpact unterstützt seine Kunden bei der Verbesserung des Preismanagements und der Preisoptimierung, der Verwaltung und Optimierung von Rabatten und Preisnachlässen sowie bei der Lead-Generierung, wodurch Wachstum und Effizienz deutlich gesteigert werden."
Michael Townsend Research Director, Life Sciences Commercial Strategies, IDC
Statistics genpact

30 %

Steigerung der Kundenzufriedenheit

10 %

entgangene Einnahmen

30 %

Reduzierung der Servicekosten

Wie wir denken

Wir unterstützen Unternehmen bei der Neugestaltung von Vertriebs- und Geschäftsprozessen, um eine beeindruckende Customer Experience über alle Berührungspunkte im Phasenmodell des Vertriebs hinweg zu schaffen.

Digital sales, marketing, and commercial operations

Future-ready sales, marketing, and commercial operations that deliver a perfect balance between customer delight and sustainable, profitable growth.

sales and commercial
sales and commercial

Our solutions

Our sales, marketing, and commercial management solutions are proven to increase revenue, reduce revenue leaks, and improve the customer experience using digital technologies and data-driven insights.

Digital marketing

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Marketing analytics

Our marketing operations services span programmatic media operations, channel analytics, and social media management. We have industry specific solutions for consumer goods, insurance brokers, semiconductors, and electronics.

Marketing operations

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Marketing technology and data enablement

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Future-ready sales

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Inside sales: solutions for your smb clients (++ ad sales?)

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Joy of selling

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Growth solutions (growth assist)

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Integrated sales and operations management

We combine consultancy, digital tools, analytics, and managed services to build a world-class, integrated S&OP organization. Sales teams have more time to sell, add value, and boost profits.

Revenue management

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Trade promotion optimization

We use smart processes, advanced analytics, and digital technologies to automate the end-to-end trade promotion management process.

Deductions management

We combine order management analytics and automation to plug revenue leaks from invalid claims and deductions.

Cora Contract Assistant

AI that automatically matches contracts to invoices to boost compliance and plug revenue leaks.

Customer success

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B2B customer service

A digital 360° view of customer service using AI-based order management to identify and resolve problems before they impact customer satisfaction and analytics to measure channel effectiveness.

Renewals management

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Customer experience (++Rightpoint)

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Cora OrderAssist

A digital order management system that uses AI to reduce the number of cut orders and increase growth.

Connected commerce

We help brands achieve sustainable growth across offline and online channels by connecting data, experience, and technology to act on customer behavior and market dynamics in real time.

Awards and accolades

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Analyst 1

Analyst 2

Analyst 3

Why Genpact

We help some of the world's largest organizations build world-class sales and commercial operations. We focus on driving experience and growth for fortune 500 clients with over 2500 experts across 15 delivery centers.

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An intelligent new trade promotions system for a CPG giant

Read how we automated the end-to-end trade promotion process for one of the world's leading CPG companies to make contracting and invoicing painless.
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A refreshing approach to sealing up revenue leaks for a soft drinks giant

This global beverage leader retrieved $1.7 million of lost invoice revenue in just 12 months using Genpact's cognitive analytics and automation.
featured-a-global-consumer-goods-producer-maps-out-an-integrated-digital-future.jpg

A global consumer goods manufacturer integrates plan-to-cash operations

We helped a consumer goods firm connect sales, commercial, supply chain, and finance operations to drive customer loyalty and profitable growth.
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Genpact Partnership / Client
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"Genpact helps clients improve price management and optimization, discount and rebate management and optimization, and lead generation capabilities that significantly drive growth and efficiency."
Michael Townsend Research Director, Life Sciences Commercial Strategies, IDC

30 %

increase in customer satisfaction

10 %

leaked revenue recovery

15 %

improvement in customer experience

25 %

reduction in customer acquisition cost and cost-to-serve

Our partners

Genpact logo
Genpact logo
Genpact logo

How we think

We help companies reimagine sales and commercial processes to deliver an impressive customer experience across all touchpoints in the sales lifecycle.