High Velocity Engineering

Enterprise Mobility

Mobility can unlock significant value for businesses by redistributing work along the ecosystem, and driving productivity and customer satisfaction. Genpact mobility solutions not only empower users to conduct business and collaborate from anywhere at any time but also deliver optimal enterprise-wide impact by combining our deep industry and process knowledge with innovative and advanced technologies.

Our scalable solutions leverage Genpact's unique Lean DigitalSM approach to combine process-centric digital technologies, advanced analytics and Lean principles for enhanced agility and greater business impact.


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Genpact enterprise mobility solutions help organizations realize rapid time-to-value in optimizing operational performance and business agility. We develop and deploy mobility solutions that encompass strategy assessment and industry-specific accelerators that can be used across key vertical industries including financial services, insurance, healthcare, manufacturing, and high-tech. Our solutions include:

Enterprise Mobility User Engagement Platform: This solution helps unify customer engagement channels through the integration of Apple Push Notification Service (APNS) and Google Cloud Messaging (GCM) and other SMS gateways and multilingual support for global user communication. The solution visualizes customer behavior through customer analytics dashboards that track customer actions, retention and usage behavior patterns, with support for tracking multiple cascaded events. The solution is flexible and scalable to support larger data volumes and events processing for 100+ applications. It is easy to integrate with on-cloud deployment. Analytics may be stored in local database servers with total control over the data captured and options for customer reporting requirements.

Mobile Strategy: Genpact assesses Enterprise Mobile Maturity and enables firms to address strategic mobility needs across the business. During the Mobility Opportunity Assessment (MOA) process, an EM3 Model (Enterprise Mobility Maturity Model) is applied to categorize the enterprise into void, exploratory, intermediate and expert areas, depending upon the current state of mobility in the enterprise.

Thereafter, we help in their transformation towards creating a future-proof organization. Our strategic capabilities include:

  • Architecture and Technology Infrastructure - Our experts help you plan the technology infrastructure needs for enterprise mobility implementations
  • Regulatory Compliance – We help firms evaluate and plan compliance and comply with regulations regarding data privacy and encryption 
  • Mobile Security Management - Genpact mobility experts help firms answer the important questions about mobile data security
  • Development and Middleware Strategy - Our mobile middleware approach provides a common technology for building applications that run on several mobile devices and access the back-end database
  • Device and Device Management - Genpact Mobile Device Management (MDM) experts help firms put together a plan to manage the devices, deploy mobile solutions on enterprise devices, manage data security and provide support
  • Application Management - We enable firms to tackle the challenges faced when deciding to build or buy a mobile application development platform (MADP), mobile enterprise application platform (MEAP) or MDM solution. Genpact experts help you across all stages of application management
  • User Experience Framework - Our Mobile UX Design approach is different from the usual user experience, as it takes into account the form factor of the device, ensure usage of device capabilities and last but not the least, the human contact aspect
  • IT Services Management (ITSM) - Genpact ITSM suite of solutions provides a unified platform for helping IT departments automate processes, and integrate a wide range of technologies.

Mobile Application Development Services: We help firms draft application development blueprints, including security, performance, usability, scalability and cross-platform readiness. Genpact follows a business value-led approach to mobile application development, leveraging their expertise in 70+ tools. While choosing the ideal platform, our subject matter experts (SMEs) consider various framework dependencies and take into consideration various mobility parameters like scalability, application performance, user experience, security, licensing costs, integration limitations and source code reusability.

Testing Services: Genpact enables firms to establish a Center of Excellence to minimize the impact on existing demand, mitigate investment risk and maximize value. Our testing services include:

  • Functional testing
  • Black box and white box testing
  • Integration, interoperability and performance testing
  • Load and regression testing
  • Test design and automation
  • Unit, multi-unit and system testing
  • User acceptance testing (UAT), user interface and usability testing
  • Installation and configuration testing
  • Security testing
  • Localization and internationalization testing
  • Technical documentation testing

Integration Services: Genpact enterprise integration experts help firms and their IT departments to meet all software integration requirements - including application integration, electronic data interchange (EDI)/ business to business (B2B) integration, mobile middleware (MEAP/MADP), device management and service-oriented architecture (SOA).