Who We Are


Who is Genpact?

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform, and run clients’ operations. Our approach is continually refined in the world’s largest digital process sandbox, where we test and improve thousands of processes. For two decades we have been passionately generating impact for clients from the Fortune Global 500 and beyond, employing over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.  

Our History

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Generating Impact

Our business process and industry domain expertise, and experience running complex operations, accumulated in almost two decades, comprise a unique heritage that help us drive the best choices across technology, analytics, and organizational design.

Generating Impact

 

Our Approach

A unique genome at the root of our success.

Largest Operations on Earth

Running some of the most complex business process operations on earth.

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Distinctive Heritage

Genpact is a former GE division proudly practicing Lean Six Sigma.

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Sustainable Values

Social responsibility is a core part of our business viability.

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The Genpact Team

Meet our global leaders and management team.

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Our Collaborative Spirit for Partnerships and Innovation

Despite our growth, we are not a disproportionately large organization. Unlike some of our competitors, we retain a unique flexibility and collaborative spirit focused on our individual clients served by an attentive leadership, and the ability to bring together teams from various parts of the organization (consulting, process operations, technology, and analytics).

Similarly, our approach to innovation is rooted in our ability to continuously observe the needs of real operations, as well as our openness to external partners – thanks to a vibrant incubation and alliance program managed from Silicon Valley.

In Practice

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What We Do

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Robust Global Capabilities

Genpact oversees global operations in 25 countries around the world.
800
global clients
70
countries served
16
delivery countries
70
delivery centers
30
languages
75,000
employees

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Driving Competitive Advantage in Uncertain Times

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