Who We Are


Who is Genpact?

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.

Our History

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Generating Impact

Our business process and industry domain expertise, and experience running complex operations, accumulated in almost two decades, comprise a unique heritage that help us drive the best choices across technology, analytics, and organizational design.

 

Our Approach

A unique genome at the root of our success.

Largest Operations on Earth

Running some of the most complex business process operations on earth.

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Distinctive Heritage

Genpact is a former GE division proudly practicing Lean Six Sigma.

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Sustainable Values

Social responsibility is a core part of our business viability.

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The Genpact Team

Meet our global leaders and management team.

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Our Collaborative Spirit for Partnerships and Innovation

Despite our growth, we are not a disproportionately large organization. Unlike some of our competitors, we retain a unique flexibility and collaborative spirit focused on our individual clients served by an attentive leadership, and the ability to bring together teams from various parts of the organization (consulting, process operations, technology, and analytics).

Similarly, our approach to innovation is rooted in our ability to continuously observe the needs of real operations, as well as our openness to external partners – thanks to a vibrant incubation and alliance program managed from Silicon Valley.

In Practice

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What We Do

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Robust Global Capabilities

Genpact oversees global operations in 25 countries around the world.
800
global clients
70
countries served
16
delivery countries
70
delivery centers
30
languages
75,000
employees

COMPANY OVERVIEW DOWNLOAD (PDF)

Driving Competitive Advantage in Uncertain Times

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