Who We Are
Who is Genpact?
Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise, and experience running complex operations, are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 75,000+ employees and annual revenues of US$2.46 billion as of December 31, 2015. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further.
Our business process and industry domain expertise, and experience running complex operations, accumulated in almost two decades, comprise a unique heritage that help us drive the best choices across technology, analytics, and organizational design.
A unique genome at the root of our success.
Our Collaborative Spirit for Partnerships and Innovation
Despite our growth, we are not a disproportionately large organization. Unlike some of our competitors, we retain a unique flexibility and collaborative spirit focused on our individual clients served by an attentive leadership, and the ability to bring together teams from various parts of the organization (consulting, process operations, technology, and analytics).
Similarly, our approach to innovation is rooted in our ability to continuously observe the needs of real operations, as well as our openness to external partners – thanks to a vibrant incubation and alliance program managed from Silicon Valley.