IT Infrastructure Services


Generating Smart Infrastructure Management Impact

Genpact helps clients gain value from remote infrastructure management (RIM) engagements through its RIMnexgenSMapproach. By providing 24/7 RIM services, we help organizations around the world stay competitive by reducing costs and downtime. Genpact enables growth and productivity, increases service levels for end customers, and improves client productivity through the proactive management of their IT Infrastructure.

We provide integrated business solutions for monitoring, managing, and securing critical networks, servers, databases, and applications across a wide range of technology platforms. Genpact’s RIM services act as a single source and cater to a wide range of IT Infrastructure needs, delivering tangible and continuous business impact via industry standard processes optimized by Genpact’s Remote Operations Center (ROCSM).

With our robust Lean Six Sigma methodologies and extensive analytics, Genpact enables clients to achieve overall IT cost reduction by as much as 30%, while also improving year-on-year productivity.


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  • Business process view using Six Sigma and process reengineering with analytics, improving end-to-end performance metrics, boosting year-on-year productivity, and reducing TCO by up to 30%
  • Integrated Operations Platform
  • Technology and Intellectual Property driven operations maturity model
  • Best practice based IT optimization and standardization
  • Continuous cost out, using Genpact's unique ShiftLefttSM approach to reduce costs and enhance value

Genpact leverages its next-generation remote infrastructure management service delivery mechanism—RIMnexgenSM—to deliver end-to-end IT infrastructure services that include datacenter services, server services, storage and backup services, production operations, database services, network services, security services, messaging and collaboration support services, and tools and open source services. These services are delivered by our many state-of-the-art remote operations centers.

Our technologically advanced Remote Operations Centers (ROCSM) facilitates transition of infrastructure management for customers within weeks as against months. Genpact also leverages a number of its proprietary tools such as ACI (Advanced Command Interface), eVMTSM (ERP vulnerability management toolkit), LeanDeskTM etc. to provide its clients with extra benefit at no additional cost. This is further strengthened by strong technology partnerships with leading industry OEMs.

Genpact has developed expertise and invested in areas such as cloud computing, software-as-a-service (SaaS), and virtualization. We bring together these innovations and our expertise to drive significant end-to-end improvements in technology and process.

Genpact realizes that it’s not enough to automate processes. Automation must tie back to a measurable business goal, like increased sales or decreased downtime. We also take care of reporting mandates, from Sarbanes-Oxley to HIPPA to legal discovery and privacy requirements that vary by region.