Digital Consulting

Intelligent Automation

Enhancing human potential

Emerging technologies are transforming the way we work. In fact, senior leaders expect people and robots to be comfortable coworkers by 2020. Our Intelligent Automation advisory can help your enterprise complete your journey to a disruptive future.


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Advanced technologies promise to make your business more competitive. Create seamless and more engaging customer experiences. And shine a light on your dark data. But technology is just the start. The real challenge lies in change management, process optimization, and governance.

Genpact's Intelligent Automation practice helps enterprises achieve business transformation. Using our industry, process, and technology expertise, we'll help you find quick wins. From creating automation strategies, optimizing processes, and scaling them across your enterprise, we guide you through how to put digital to work.

Here's how we can help:

Assessment: Often, robotic process automation (RPA) is a first step in creating a holistic digital workforce of people and robots. The Genpact Automation Assessment will help you decide where automation should be used to make sure you're not leaving money on the table.

Proof of Concept (POC): To build your digital transformation business case, you may want to set up a proof of concept to show how automation using technologies such as robotics, computational linguistics, and conversational AI work in your business. At the end of the POC, you can prove the project met your success criteria.

Center of Excellence (COE): An Intelligent Automation COE is pivotal to your intelligent automation journey and will be the basis for scaling automation across your enterprise. With deep industry, process, and technology expertise, our specialized team tailors our best practices to fit your company's strategy and culture as part of the COE.

Scale: We can help your organization continuously scale intelligent automation. Our agile teams are made up of a delivery manager, process subject matter experts, developers, quality assurance testers, and can include tools experts, IT resources, and strategic advisors.

Support and Maintenance: We will set up an automation support center for your organization. Support includes help desk resources who use the Genpact Cora Command Center for bot scheduling, monitoring, break-fix tools, and deployment resources.

To learn more about how to put intelligent automation to work at your organization, contact us.