What We Do


Generating Smart Procurement Impact

With third-party spend accounting for up to two-thirds of an organization's cost base, procurement is a key strategic lever to improve profitability, generate revenue, drive savings, and optimize working capital, while also accessing innovation, and mitigating risk.

To achieve these results, chief procurement officers must align and integrate an operating model that delivers repeatable and scalable execution of procurement strategy. Genpact combines procurement and supply market expertise, process excellence, and digital technologies to help clients transform their procurement capabilities and deliver absolute profit growth.


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Genpact designs, transforms, and runs procurement functions for global enterprises.

We manage more than $50 billion of direct and indirect spend and process 7.5 million transactions a year for our clients. With deep experience across indirect and direct categories, we support, optimize, and manage the end-to-end sourcing and supplier management lifecycle.

We architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean practices with digital technologies and analytics, and deep domain expertise. Our approach reimagines organizations beyond the front, middle, and back office to deliver end-to-end solutions that institutionalize transformational change for clients.

Genpact provides consulting, outsourcing, and managed services across the procurement operating model. Our offerings focus on three main areas.

Front office: strategy and transformation
We enable procurement functions to manage all aspects that define its direction, management, infrastructure, and targets. These include:

  • Procurement strategy reviews and development
  • Procurement diagnostics to assess maturity and effectiveness and enable transformation
  • Operating model design, implementation, and optimization
  • Capability assessment, development, and training with our Procurement Academy framework
  • Providing fiscal line of sight by improving business planning, and increasing financial integration and visibility for the business and finance

Middle office: sourcing and supplier management
We create and deliver value to the organization through:

  • End-to-end category and commodity management, from strategy development to strategic sourcing project execution, assisted buying, and supplier management
  • Comprehensive supply market intelligence and our spend analytics platform and center of excellence
  • Hosted source to pay solutions and technology partnerships for eRFx, eAuctions, and contract management
  • Supplier management, tail-end spend management, and development frameworks
  • A comprehensive third-party risk management platform
  • Demand planning, forecasting and inventory optimization

Back office: procurement operations
We combine process and technology excellence to streamline operations, including:

  • Requisition to pay process management
  • Transaction analysis and reporting
  • Master data management for catalog, vendor and item master, and compliance management
  • Supplier setup, purchasing cards, and catalog management services
  • Order and inventory management


Our approach has generated hundreds of millions of dollars of business impact to clients around the world:

Insights from Genpact

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