Global Business Services

GBS Strategy

Generating Advanced Operations Transformation Impact

Genpact helps organizations transform their global business services (GBS) operating models. We architect the Lean DigitalSM enterprise, combining design-thinking principles with Lean approaches, digital technologies and analytics, and deep domain expertise to help our clients reimagine their global operations and deliver business impact.

Genpact helps organizations address four key GBS topics:

  • The rationale for setting up a shared services center, including process standardization, regulatory compliance, better control, or cost reduction
  • The organization’s appetite for redirecting resources away from the company, or from transactional work to higher-value work
  • The choice of target operating models, with options ranging from a pure captive center to a completely outsourced option, and the potential location of the new center
  • The delivery DNA, in terms of processes, practices, and technologies required for setting up the new center

Among the key activities that Genpact executes for clients are cost and process benchmarking, and assessing different target operating models and the change management implications. Finally, we produce a business case that details the transformation path for the organization.